Frequently Asked Questions
To order: Order online 24/7 buycef.com, email to sales@columbiaempirefarms.com or call 503-538-2156.
Farm & accounting office: email sales@columbiaempirefarms.com or call 503-538-2156
Office hours: Monday through Friday, 9AM – 4PM PST
Our shipping address: Columbia Empire Farms, 31461 NE Bell Road, Sherwood, OR 97140
Our mailing address: Columbia Empire Farms, PO Box 1, Dundee, OR 97115
Minimum order: opening and re-orders $100. Products must be ordered in full cases, but the case may be split with limited like size & shaped products. Example: case of 12 jars of pepper jelly – split 6 & 6, case of 6 cobblers split 3 & 3, case of 24 4oz. bags split up to 12, 6, 6.
Shipping: All products are shipped FOB Sherwood, Oregon via UPS Ground, Fed Ex Ground, USPS, and Truck
Shipping Chocolate/Perishable items: CEF ships chocolate/perishable items all year-round weather permitting. May 15th – October 15th we may have to upgrade shipping service to 3-day air & pack with special warm weather packaging. There is a charge of $8.88 for the special warm weather packaging - special box with insulation and gel ice. Our special warm weather box can hold 4 cases of 4oz. or 8oz. hazelnuts, taffy, or chocolate poop. CEF shipping rates and methods may vary by time of year and are subject to change.
Stores within 3 days of the Sherwood farm: if it is not too hot, we can ship chocolate or taffy UPS ground, in our special warm weather packaging & gel ice on Monday only.
Very limited 3 Day air USPS Postal Program: orders of maximum 96 bags 4oz. bags of chocolate or taffy may be shipped in 3- day air in USPS Postal box with gel ice if it is not above 85 degrees on Monday only. Cost is the going USPS rate and $2.00 for gel ice.
30 or more case free or reduced freight program: for all companies’ participation in the 30-case free freight program, CEF will select how deliveries are made Truck, UPS, or Fed Ex. All addresses need to be able to accept Truck, UPS, or Fed Ex deliveries. The 30-case free or reduced freight program excludes: Gift pack, Aebleskive Pans, and food service products. Free or reduced freight program cannot include chocolate or taffy unless weather allows (approximate May 15 – Oct 15th). Free freight only covers cost of freight and does not include any extra accessorial fees. CEF reserves the right to withdraw or change the 30-case free or reduced freight program without notice.
15 or more case 50% off shipping program: for companies’ participation in the 15 case 50% off shipping program, CEF will select how deliveries are made. All addresses need to be able to accept Truck, UPS, and Fed Ex deliveries. The 15 or more case 50% off program excludes: Gift pack, Aebleskive Pans, and food service products. CEF reserves the right to withdraw or change the 15 or more case 50% off shipping program without notice.
Freight Programs: only offered for addresses inside the 48 contiguous United States. CEF reserves the right to pick how the order is shipped UPS, Truck, or Fed Ex. CEF reserves the right to withdraw or change freight programs without notice.
Payment terms: new accounts – Visa, MC, Discover, or business check with established Net 30 terms. Net 30 terms are available on approval. To receive net 30 email typed credit sheet to sales@columbiaempirefarms.com it needs to include company name, store name, owner name or names, ship to address, bill to address, store phone number, accounting phone numbers, accounting email, buyer name, buyer email, years in business, type of business, and three references.
All terms & prices: subject to change without notice
Demo sample policy: demo samples may be purchased for 45% off wholesale price. Limit 1 sample may be purchased for every case ordered of like product.
Timing & Shipping: CEF logo brand products – we try our best to ship in 3 business days. Name drop & candy poop products are not on hand and need a few days to be made. We try our best to ship in 10 business days or before when the label art is complete and downloaded at the farm. Note: we get busy certain times of the year and try our very best to ship orders as fast as we can thank you for all of your orders!
Damaged product: please save all packing and related materials, please contact farm accounting office: 503-538-2156 or email sales@columbiaempirefarms.com within 48 hours of delivery.